How to organize a Large Software Vendor to increase issue tracking efficiency

I’ve accidentally smashed into an article about the blog title, and I though it makes sense to share it:

The Impact of Collaboration Network Structure on Issue Tracking’s Process Efficiency at a Large Business Software Vendor.

The most interesting part of it for me was that centralization of small groups (having a leader or contact person in it) decreases issue tracking efficiency…

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About Tamas Nemeth

Husband and proud father of two daughters in Nürnberg. I'm working as a Senior Software Developer and an enthusiastic Clean-Coder. I spend most of my free time with my family (playing, hiking, etc...). I also play table-tennis and badminton sometimes...
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